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Construction Solutions for energy efficiency, thermal insulation and acoustic insulation
# Piva Group: managing orders across four departments.
Founded in 2005 · 700 people
> “We have eliminated paper from order management, cut the time needed to update the different departments and enabled people to work independently.”
>
> Manuel Marostica, Director of the Mondial Division, Piva Group
The process at a glance
- Connected departments
4
- Customer projects per week
Hundreds
Where they started
Order and customer project information needed to reach Sales, Planning, Engineering and Administration.
Where they are now
A paperless process connected to email, ERP and PDM, with notifications to departments when delivery dates change.
In this story
[0 1 The company](#case-section-0) [0 2 The challenge](#case-section-1) [0 3 The project with JARVIS](#case-section-2) [0 4 What changed](#case-section-3)
## 0 1 The company
Piva Group was formed in 2005 through the merger of Mondial infissi, a manufacturer of aluminium windows and doors, and Pannelli System, a manufacturer of insulated panels.
Its range later expanded to include PVC windows and doors.
The group has 700 people in Italy and also operates abroad, including in Spain, the Czech Republic, the United States and Australia.
## 0 2 The challenge
Every week, information on hundreds of customer projects needed to reach Sales, Planning, Engineering and Administration quickly.
The aim was to simplify order intake and management, and keep departments up to date on project specifications and production progress.
## 0 3 The project with JARVIS
Emails and attachments, such as diagrams and designs, are stored and organised by customer project.
Automations developed with JARVIS bring them into a structured process.
The ERP connection also makes sales information available to engineering staff.
JARVIS checks for differences against the ERP and sends notifications to departments when delivery dates change.
In Workspaces, orders and customer projects follow a paperless process with automatic checks.
The activity history makes it possible to see who updated details and schedules, and when.
Integrations with email, ERP and PDM direct each project’s information and communications to the people involved.
## 0 4 What changed
The project reduced the time needed to pass information between departments, improving planning and reducing errors.
Piva Group became more self-sufficient in organising its processes.
Planning assigns dates and finds customer projects more quickly.
Sales can review each project’s history.
Engineering tracks progress.
The process became more reliable and departments work more efficiently.
Better collaboration also benefited process and product quality and customer satisfaction.
## More stories
[Breton Breton: putting knowledge to work and improving processes.](/en/customer-stories/breton) [BCC Filottrano BCC Filottrano: documents, help desk and internal services.](/en/customer-stories/bcc-filottrano)
The next step
## Start with one process.
[Let’s talk about how you work](/en/contact#parliamo)
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