Piva Group: managing orders across four departments.

Piva Group was formed in 2005 through the merger of Mondial infissi, a manufacturer of aluminium windows and doors, and Pannelli System, a manufacturer of insulated panels.

Its range later expanded to include PVC windows and doors.

The group has 700 people in Italy and also operates abroad, including in Spain, the Czech Republic, the United States and Australia.

Every week, information on hundreds of customer projects needed to reach Sales, Planning, Engineering and Administration quickly.

The aim was to simplify order intake and management, and keep departments up to date on project specifications and production progress.

Emails and attachments, such as diagrams and designs, are stored and organised by customer project.

Automations developed with JARVIS bring them into a structured process.

The ERP connection also makes sales information available to engineering staff.

JARVIS checks for differences against the ERP and sends notifications to departments when delivery dates change.

In Workspaces, orders and customer projects follow a paperless process with automatic checks.

The activity history makes it possible to see who updated details and schedules, and when.

Integrations with email, ERP and PDM direct each project’s information and communications to the people involved.

The project reduced the time needed to pass information between departments, improving planning and reducing errors.

Piva Group became more self-sufficient in organising its processes.

Planning assigns dates and finds customer projects more quickly.

Sales can review each project’s history.

Engineering tracks progress.

The process became more reliable and departments work more efficiently.

Better collaboration also benefited process and product quality and customer satisfaction.