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Frequently asked questions

Answers before you get started.

01Product and use

What kind of work is JARVIS suited to?

JARVIS is suited to processes involving multiple departments, documents and systems.

If you need ready-made software for a single area with predefined procedures, other solutions may be a better fit.

Do I have to configure it myself?

We configure the first process together with you, using the agreed data and system connections.

We then train your internal contact to manage it and configure other processes when needed.

Do I have to replace my ERP or other software?

No.

JARVIS works alongside existing systems: we assess connections to your ERP, PLM, MES and other software together, to bring their data into tasks and manage handovers between departments.

Can I start without a structured ERP system?

Yes.

Start with the work you currently manage through email, Excel and shared folders, and organise your first process in JARVIS.

Do I have to stop using Excel?

No.

Start with your spreadsheets and bring the steps that need shared task management into JARVIS.

Can I manage quality and maintenance?

JARVIS can be configured for these processes too.

It is a platform for organising tasks, documents and handovers between departments around the needs you want to address.

How does JARVIS approach task management?

In JARVIS, you carry out and track tasks with the business information you need: a customer project from the ERP, a revision from the PLM, a document that needs to move from engineering to production.

The activity history helps you retrace the steps.

Can I start with just one department?

Yes.

Start with one department and consider extending to other processes once the first is up and running.

Can I use it on the shop floor too?

Yes, including on phones and tablets.

People on the shop floor can open a task and consult the linked instructions and drawings.

02People and AI agents

Do I need AI agents to use JARVIS?

No.

Use JARVIS to organise and carry out the work people do.

If you decide to introduce AI agents, you can assess how to connect them to your processes.

Which agents can I connect?

Connect external agents via an API or MCP.

The connection and permitted operations need to be checked for the agent you want to use, such as ChatGPT, Claude or Copilot.

Can an agent approve something instead of a person?

It can perform the operations you allow.

Permissions are defined by role: you can let an agent read documents and update tasks while reserving specification approval for a person.

03Data, security and IT

Where is the data stored and who can access it?

Choose between a cloud service managed by us and installation on your own servers, including servers isolated from the network.

Access is defined by role and applies to people and agents.

What happens in the activity history when I correct data?

The correction appears in the activity history with the previous value, the new value, who made the change and when.

This lets you retrace the step and understand how the information changed.

What happens if I change my ERP?

You manage processes in JARVIS; the ERP connection is configured separately.

If you change systems, we assess together how to adapt the integration and what work is needed.

04Getting started and internal organisation

Do we need someone in-house to manage JARVIS?

You need someone in-house who knows your processes and learns to manage them in JARVIS.

This does not have to be a full-time role.

Training helps them become self-sufficient.

The next step

Start with one process.

Let’s talk about how you work